Frequently Asked Questions

What is the process for being seen as a new client?

First and foremost, we are so excited that you have taken this first step! We understand that this process may be new to some. We hope that these details answer the questions you have and dispel any confusion. It is our goal that you come to the first appointment filled with excitement and optimism!

Step 1. The first step will be to fill out the referral intake form. This form will gather some basics about you/your child’s demographic information, insurance information, and a brief description of why you are seeking services. The referral intake form can be found here

Step 2. Once completed, Dr. Gallant will receive the form via email. While filling out the form, you will be asked your preferred means of communication for scheduling purposes. Dr. Gallant will personally call, email, or text you to schedule. During this call, Dr. Gallant will be happy to answer any questions about the process and schedule the appointment. You will have access to Dr. Gallant’s email, phone, and text line should you have questions or need to reschedule leading up to the appointment.

Step 3. If you are using insurance, Dr. Gallant will verify insurance benefits and contact you should he have any concerns about the insurance.

Step 4. Once scheduled, you will receive a link to the introductory intake forms and client questionnaire. It is important to have the digital client forms packet completed prior to the appointment. Any questions about the forms should be directed to Dr. Gallant.

Step 5. The appointment!  The first appointment typically lasts around 45-50 minutes. This session consists of information gathering. Dr. Gallant will seek information about you/your child’s history. Questions about social history, family history, educational/work history, past use of therapeutic interventions, medical history will be gathered. Dr. Gallant will then seek to gather more information about what brings you into treatment. Remember, you will never be pressured to talk about topics you do not wish to. We are solely here to be a “waiter at your service” and to help with topics you feel comfortable discussing.

Step 6. At the conclusion of our initial session, Dr. Gallant will discuss possible session frequency and schedule additional appointments. Each client is unique in their concerns and need for treatment. Some clients and families prefer to be seen once a month while other clients appreciate weekly sessions. It is our objective to tailor your experience based off of clinical need and your comfort level.

What ages do you work with?

This is always such a difficult question as we do not want to exclude anyone who may be a good candidate for our services! Dr. Gallant has worked with families with youth as young as 2 years old having difficulty with tantrums to young adults in their mid 20s trying to navigate life after college. Ms. Wright has extensive experience working with youth as young at 4 and adult populations. Dr. Gallant works with youth 12 and under while Ms. Wright focuses on the adolescents and young adult populations. If you have questions about the suitability of our services please contact Dr. Gallant directly at [email protected]

Is the child present at the first session?

This is one of the most common questions asked prior to the first session. We take great value in spending time with the parent(s) and caregiver(s) to understand their perspective on the presenting challenges. Typically, it is important to have a parent only session for the first appointment. During that first session, parents can get familiar with Dr. Gallant, learn about possible treatment approaches, express concerns without the child present, and develop a plan to address presenting concerns. In most situations, the second session will include the child. However, many parents do find it important to have more individual time with Dr. Gallant before child sessions. Dr. Gallant truly does believe in providing a flexible, individually tailored service. Any questions or concerns about who should be present at the initial session can be addressed during the scheduling communication.

Do you work with the parents along with the child?

Sessions are tailored unique to each family. In some circumstances working directly with the child is critical while other situations may include the parent and child. Commonly, parents may choose to be the sole recipient of treatment. Historically, child psychology focused on the child being the primary recipient of treatment and responsible for change. Children would come meet with a counselor for 45 minutes to discuss problems that the parents had about the child. Many times the child would simply tell the counselor what they wanted to hear and “pull the wool over their eyes”. The science has evolved over the years and now an overwhelming body of research suggests that parent involvement is critical for facilitating change in the familial context. Our practice believes that parents are the orchestrators of the environment. Parents have frequent contact with children and adolescents, have transportation power, financial power, and power over developing rules and policies in the home. Some of the greatest emotional and behavioral change stems from having parents and caregivers leverage that power to increase a child’s social, emotional, behavioral, and cognitive skill development. Even in instances where the focus of treatment is on the child’s anxiety, the parent can still foster anxiety management strategies in the home and create opportunities for emotional skill development. Of course, we use treatment strategies tailored to specific family need and adhere to a model of flexibility when working with children, adolescents, and families. While individual time with the child is critical, parental involvement is just as important! Dr. Gallant will be happy to discuss ways that the parent can foster treatment principles in the home!

Do you also provide learning based evaluations and comprehensive psychological and neuropsychological assessments?

Unfortunately, at this time we do not provide such services. We will always make it a point to help you find providers in the area who do such testing! If you have questions about academic, learning, neuropsychological, or psychological assessments, please discuss with Dr. Gallant. Dr. Gallant has an extensive history of conducting such assessments and can inform you about the process, what to expect, and help you find a provider who will give you an evaluation that meets your needs.

Do you administer medication?

The Florida Center for Behavioral Health does not administer any type of medication. Medication is typically prescribed by a psychiatrist, pediatrician, developmental pediatrician, or primary care physician. We would be happy to direct you towards the appropriate medication dispensing provider.
We remain unbiased in whether an individual or family seeks medicinal options. It is not up to us to say if someone should or should not be on medication. We will always welcome your questions related to medication utilization and would be happy to provide current science on the topic and appropriate referrals.

How long can I expect each session to last?

Session length is largely dictated by concerns presenting on the day of the appointment and treatment objectives. These are loose estimates. We will always emphasize the quality of the therapeutic experience over the length of time in treatment. Sometimes the most productive sessions can last 35 minutes while others may last 55 minutes. The initial session is called the Diagnostic Interview or Clinical Assessment. This meeting is typically 50 to 55 minutes. The follow up sessions will consist of either individual therapy, parent coaching, or family therapy with or without the child/adolescent present. These sessions typically last 40 to 45 minutes. For purposes of scheduling, we do not schedule appointments over 60 minutes at this time. Solution focused treatments tend to be shorter in nature while family therapy and parent coaching can last longer. Again, we will always hope that you appreciate the quality of the experience over the length! At the conclusion of every session, payment will be collected and further appointments will be rescheduled. If you have any questions or concerns about the length of appointments, please do not hesitate to discuss with Dr. Gallant.

How long are clients and families typically in treatment for?

The answer to this question is based solely on the needs of the client/family. We value your time and finances and want you back to living life as soon as you feel ready. We never want you to feel rushed with your treatment and we also do not want you feeling as if the treatment is dragging on. Dr. Gallant prides his treatment on being respectfully efficient. Comfort is our number one priority. During our second session, we can discuss the treatment plan and put together a blueprint for estimated length of treatment. Dr. Gallant will occasionally check-in regarding your thoughts on treatment progress and revisit the treatment plan. We welcome and value any feedback you have to give you the best and most efficient treatment process!

Can you explain what sessions will look like when my child is present?

We are quite flexible when it comes to how child and adolescent sessions are handled. Sometimes the child would like the parent present while other times they look forward to one on one time. Many times we will ask the question “how would you like to start today?” This gives the child and/or parent the opportunity to express their preference for how that session may go. Individual sessions with the child will include some common themes. First and foremost, our objective is to make them feel comfortable! We employ various rapport building strategies rooted in “fun” talk. Questions like “what do you like to do for fun” can quickly get a child bought in as they start talking about topics of interest. Questions like “What is your biggest complaint in the home” can lead to the child talking about difficult situations and scenarios that may lead to their problematic behavior. Sessions with children and adolescents primarily consist of getting a view through their lens of their current situation. We want to understand how they view the world and their circumstances. Many times, questions will be geared at understanding their perceived complaints, fears, concerns, what gets them in trouble, and elements in their environment they find to be unfair. Parental feedback regarding ways to facilitate child and adolescent communication will always be valued.

Who might be an ideal client for your practice?

With many of the helping professions, an ideal client is a motivated client. To use a personal fitness metaphor – while a personal trainer can show you ways to improve fitness, they cannot do it for you. So much of the therapeutic experience is guiding the client towards a different way of behaving or an alternative perspective. Those novel thoughts and behaviors take practice to become our default way of viewing situations and behaving. When working with children and teens, motivation is many times absent and that is perfectly ok! All we can hope for is one family member who is interested in trying to make a change in their environment. We will do the rest! Please feel free to visit our SERVICES page to explore  “what we treat” for a sample of concerns we have success treating. 

Who might not be an ideal client for your practice?

As much as we would love to help as many people as possible, we recognize our limitations and feel that some concerns would be best addressed by specialists in the field. Think of our practice as the pediatrician/primary care doctor of psychology. At times, we may take our child to the pediatrician with gastrointestinal concerns and the pediatrician may refer out to a gastroenterologist. Remember, it is not that these concerns signify that something is severe or really troubling, it is simply that we do not have much experience working with these presenting problems. Below is a list of concerns that we do not currently work with as a result of lack of training or competence.

  • Eating Disorders – Registered Dietician/Eating Disorders Specialist
  • Moderate to Severe Autism – Board Certified Behavioral Analyst (BCBA)/Applied Behavior Analysis (ABA)/FAU CARD Program
  • Custody Evaluations/High Conflict Divorces – Licensed Psychologist with Custody Evaluation/Divorce Counseling Experience
  • Borderline Personality Disorder – Therapist with Experience in Dialectical Behavioral Therapy (DBT)
  • Substance Abuse – Drug/Substance Abuse Counselor
  • Marriage/Couples Issues – Marriage Therapist/Couples Counselor

What is your cancel and no-show policy?

We completely understand that things happen last minute. We have all had the flat tire, dead car battery, and inputted an appointment for the wrong date. It happens and there are no hard feelings! We kindly ask that if you cannot make your appointment that you give us a 24 hour advanced notice. This notice will give us time to fill the spot with another client waiting to be seen. If something does come up and you have to cancel within 24 hours or no show the appointment, the first time will be free of charge. Subsequent late cancellations or no-shows will result in a $100 charge. You can cancel an appointment by calling or texting 561.880.4225 or emailing [email protected]